Cancellation/Refund

Refund & Cancellation Policy

Last Updated: August 24, 2025

At Utkal Handlooms, we value your trust and aim to provide a smooth shopping experience. Our cancellation and refund policy is designed to be fair, transparent, and customer-friendly.

1. Order Cancellation

• Orders can be cancelled only before dispatch. Once the product has been shipped, cancellations are not possible.
• To request a cancellation, please contact our support team with your order details at the earliest.

2. Refund Eligibility

Refunds will be processed in the following cases:

• Duplicate Payment – If the customer has been charged twice for the same product/service.
• Non-Delivery/ Wrong Product – If we fail to deliver the product as per the description or deliver the wrong item.
• Order Cancelled Before Dispatch – If the customer cancels the order before it is shipped.

3. Refund Process

• Once your request is verified and approved, the refund will be initiated.
• Refunds are made to the original mode of payment (Bank Account/UPI/Card) only.
• The refund process may take up to 7–10 business days to reflect in your account (maximum 30 days in rare cases).

4. Non-Refundable Cases

• Products already dispatched or delivered cannot be refunded unless they meet the conditions mentioned above.
• Refunds are not applicable for change of mind after dispatch.