Grievance Redressal

Grievance Redressal

Last Updated: August 24, 2025

At Utkal Handlooms we value our customers and are committed to resolving any grievances in a fair and timely manner. In compliance with the Consumer Protection (E-Commerce) Rules, 2020 and Information Technology Act, 2000, we have appointed a Grievance Officer to address your concerns.

How to Raise a Grievance

If you have any complaint or concern regarding our products, services, transactions, or website content, you may contact our Grievance Officer using the details below:

Grievance Officer
Name: Subasini Tosh
Email: padmanavpal.sap@gmail.com

Phone: +91-9348280839
 Address: Khata No - 711/508, Plot No - 28/2230,  Majhisahi, Tigiria, Near Madanmohan Temple, Nuapatna, Cuttack, Odisha – 754035

Resolution Timeline

• Your grievance will be acknowledged within 48 hours of receipt.
• We aim to resolve complaints within 30 days from the date of receipt, depending on the nature of the issue.

Escalation

If you are not satisfied with the resolution provided, you may escalate the matter to the appropriate consumer protection authority as per applicable laws.

We assure you that your concerns will always be handled with transparency, fairness, and utmost priority.